Technical Case Study: pickspace.com
A real-world example of resolving a post-migration domain redirect issue for pickspace.com.
Post-Migration Redirect Issue
A breakdown of the common redirection issue faced by pickspace.com after a site migration.
The Challenge: The Phantom Redirect
A user’s journey should be seamless. But what happens when they are unexpectedly sent to the wrong place? This was the core issue for pickspace.com.
Symptom:
The website was intermittently redirecting users to an old, incorrect domain. This creates confusion and breaks user trust—a critical UX failure.
Root Cause:
This is often caused by old URLs being “stuck” in the WordPress database, theme files, or server settings after a site migration.
The Solution: A Technical Deep Clean
The fix requires a precise, technical action plan. Clear communication with the technical team is essential. Below is the exact request drafted to resolve the issue.
// Forward this request to your hosting provider:
Hello Support Team,
Our website, pickspace.com, is intermittently redirecting users to an old domain. We need your help to find and replace all instances of the old domain within the WordPress database and check server configurations.
Crucially, please take a full backup of the database before proceeding.